Frequently Asked Questions

HOT! – Is the app compatible with iOS7?

Yes, please update your iPhone to iOS7.1.  Previous versions of iOS7.0.x have contained bugs, but it appears those bugs are fixed in the recent update.  To update, please tap Settings > General > Software Update.

HOT! I updated to iOS7.  How do I get the app to work properly?

1.  Check your settings. Please open the Settings app and find the Messages section, or tell Siri to “open messages settings”.

Adjust the settings to:

iMessage:  ON
MMS:  ON
Group Messaging:  OFF

Send as SMS:  ON

If all of the recipients have iPhones, the message will be sent as a “Group iMessage” and recipients will be able to see other recipients and their replies.  To avoid this issue, you can turn off iMessage.  You can also avoid this issue by adding atleast 1 non-iPhone recipient

The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.

2.  Make sure your messages do not contain more than 20 recipients (iPhone 5).  The iPhone 4 has a limit of 10 recipients.

If your groups are larger than 20, you can:

A.  Use the Batch Mode feature.  See the next question below.

B.  Divide the group into groups of 20.  I recommend using the “Duplicate a group” feature to make additional copies and delete members of the group

C.  Open the Settings app and find the Messages section.  If you turn iMessage and MMS to OFF, you should be able to send unlimited messages, as the app did on previous operating systems.

3.  Please restart your phone if the messages continue to fail.  A restart will resolve any random errors in the iPhone and reset the signal with your cell provider.  To restart your phone, hold down the top button for a few seconds.  A slide bar will appear to turn off the phone.  Turn it off, wait a few seconds, then hold down the top button until the phone begins booting up (Apple logo appears on the screen).

HOT! I have a group that is larger than 20.  What is Batch Mode and how do I use it?

If you have a group larger than 20, batch mode will split up the group automatically into batches of 10 or 20.

To activate this feature, tap the (i) button next to a group larger than 20.  At the top of the screen, you will see a switch for Batch Mode.  Turn on the switch and choose the appropriate batch size.  For the iPhone 5/5s, I recommend 20.  For the iPhone 4/4s, I recommend 10.  To send a text to this group, I recommend tapping the ReadyText button (2nd button from left on the Edit Group screen), then tap the (i) button next to a ReadyText slot.  Type your text and tap Done.  Then tap on that ReadyText.  The text will be pre-populated into each batch, so you only have to press Send for each message.

If you haven’t adjusted your settings, please open the Settings app and find the Messages section.  Adjust the settings to:
iMessage: ON
MMS: ON
Group Messaging:  OFF

If the recipients are in GREEN TEXT, then your message will be sent like a standard one-to-one text message.

If the recipients are in BLUE TEXT, all of the recipients have iMessage and will be able to see other recipients and their replies in a “chat” format.  To avoid this issue, please turn off iMessage.  You can also avoid this issue by adding atleast 1 non-iPhone recipient.  The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.

HOT! What is the iOS7 Workaround feature?

You shouldn’t need this feature after you update to iOS7.1.  This feature was designed to help users who continue to experience “message failure” or find that messages are disappearing.  A small minority continue to have problems with the basic sending operations within the Mass Text Message app.  These failures are happening because of bugs in iOS7 and the “In-app SMS” feature of iOS.

If you still cannot send texts or your messages are disappearing without sending, please tap the gear icon on the main screen, select the desired group, then tap the “copy contacts” button at the bottom of the page.  Exit the Mass Text Message app and open the Messages app.  Tap and hold on the “To:” line and Paste the contacts into a new text message.  Compose your text and send the message.  Although this option requires a couple extra steps, it should help you send your messages until Apple can fix the bugs.  The limit of 20 still applies to messages sent from the Messages app, so please turn off iMessage and MMS if you need to send a message to a group larger than 20.

HOT! I see a white screen after I tap on a group to launch a text message.

Yes, this is a known error that is caused by iOS7.  This error can be fixed by updating your iPhone to the latest iOS 7.1 software update.  Tap Settings, then tap General, then choose Software Update.

HOT! – Why am I getting a “No phone number” error when I try to add a contact?  The contact card has a phone number, but the app says it does not.

It appears that a bug involving the Facebook Contacts Sync function is causing this error.  Open the Settings app and scroll down to find the Facebook section.  Turn off the Contacts option below “Allow these apps to use your account:”.

HOT! – Why can’t I import my spreadsheet into the app?  I tap and hold on the email attachment, but Mass Text Message is not an option.

The name of the spreadsheet file must have the ending as “.mtmx”.  That identifies the file as being associated with the Mass Text Message app.  Sometimes, file extensions (.csv) can be hidden or spreadsheet programs can unknowingly add the CSV to the end of the file name, and the name is actually “file.mtmx.csv”.  Please see the links below for help with renaming your files and deleting the CSV from the file name.

For specific instructions with MS Word and Mac Numbers, please see the Importing section of the support web site.

Please see this link for Windows help:
http://windows.microsoft.com/en-US/windows-vista/File-names-and-file-name-extensions-frequently-asked-questions
http://www.mediacollege.com/microsoft/windows/extension-change.html

Please see this link for Mac help:
http://osxdaily.com/2010/03/18/how-to-rename-a-file-or-folder-in-mac-os-x/

Does the app work on iOS6?  Why is my message failing to send?

Yes, the app works great on iOS6, but you may need to adjust your settings.  Open the Settings app and find the Messages section.

Adjust the settings to:

iMessage:  ON
MMS:  ON
Group Messaging:  OFF

Additionally, if all of the recipients have iPhones, you may want to turn iMessage OFF, because the message will be sent as a group MMS iMessage.  Recipients will be able to see other recipients and reply-all.

The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.  If you still cannot successfully send a message after adjusting your settings, please restart your phone.  To restart your phone, hold down the home button and the top button for a few seconds.  A slide bar will appear to turn off the phone.  Turn it off, wait a few seconds, then hold down the top button until the phone begins booting up (Apple logo appears on the screen).

Are recipients aware that they are receiving a mass text?  Does this app send messages like a “BCC” email?  Can recipients “reply-all”?

If your settings are correct (see above), the recipients will receive your SMS like a typical one-to-one text message.  They will NOT be aware that they are receiving a mass text and they cannot “reply-all” to the group.

What is the maximum number of recipients in a group?

The application does not limit the number of recipients in a group, but we recommend limiting your groups based on the model of your phone:

iPhone 4 with iOS6: 100 recipients

iPhone 4S with iOS6:  250 recipients

iPhone 5 with iOS6:  500 recipients

iPhone 5S with iOS7:  20 recipients

If you have more than the recommended recipients, we recommend separating your list into other groups and using the ReadyText function to save your message for other send-outs.

I purchased the Upgrade for Mass Text Message Basic, but I lost the upgrade when I got a new phone.  What should I do?

If you purchased the app upgrade, you should be able to download the upgrade without paying for it again, as long as you are using the same iTunes account that you used for the original purchase.   iTunes has controls in place that don’t allow you to pay for a purchase twice.  I have communicated with several users who experienced the same thing and were able to download the upgrade without paying for it twice.  Once you upgrade, the ads will disappear and you will be able to create more than one group.

Why can’t I send a picture or video with this app?

iOS7 added the capability to attach pictures and video, which is likely why they added the 20-person limit on texts.   This “In-app MMS” capability is not included in iOS6 or older operating systems.

Does the app work on iOS5 or iOS4?  Why can’t I send a mass text message?

Most problems are caused by incorrect settings.  When you open the app, a pop-up window instructs you to adjust your Messages settings.  If you have forgotten that process, please allow me to refresh your memory.  Sometimes your settings can be unknowingly changed when performing a software update.

If you are using iOS5, please open the Settings app and adjust your Messages settings to:
iMessage:  OFF
MMS Messaging:  OFF

Although it is inconvenient to turn off MMS, hopefully the time that you save with Mass Text Message will be worth it.  You can turn MMS and iMessage back on after the mass text is sent.  All mass text apps must use the same settings to operate properly.  This issue is fixed in iOS6.  We recommend that you upgrade to the new operating system.

If you are using iOS4, please open the Settings app and adjust your Messages settings to:
MMS:  ON
Group Messaging:  OFF

That should resolve your issue.

If your settings are correct and you are still experiencing issues, you can usually clear these up with a simple reset of the phone.  To reset your phone, hold down the home button and the top button for a few seconds.  A slide bar will appear to turn off the phone.  Turn it off, wait a few seconds, then hold down the top button until the phone begins booting up (Apple logo appears on the screen).

Does it cost anything to send mass text messages?

Yes, standard text rates and/or data usage apply.  Your cellular carrier will charge you for one SMS for every recipient in your group.  This app utilizes your current text messaging plan.  Although you may have iMessage turned on, the texts are sent via SMS and you will be charged for each text message.

If I have iOS4 or iOS6, is it necessary to turn off the “Group Messaging” feature in Settings?

Yes, it is recommended, but not required if your group contains less than 10 people.  If you don’t switch Group Messaging to OFF, your mass text message will be sent as Multimedia Messages (MMS).  Recipients with iPhones can see the numbers of other recipients and reply-all to your message.  If your recipients all have iPhones, this can be a useful feature.  If you want to retain recipient privacy and make sure that users cannot reply-all, then you need to turn off the Group Messaging setting.  Be aware that some users will not receive your message if they cannot receive MMS messages.

Can I get in trouble with the law for sending unsolicited text messages?

In the USA, the FCC has laws about sending unsolicited commercial text messages.  If the user has not agreed to receive communication from you, you are in violation of the law.  Please consult the FCC web site for more information.

Many other countries have addressed this issue and have passed laws to limit spam and punish those responsible.  The laws in the UK are similar to those in the USA.

From the FCC web site:  “Under the FCC’s rules, texts and commercial email messages may be sent to your mobile phone if you previously agreed to receive them. For texts that are commercial, your consent must be in writing (for example, in an email or letter).”

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