Frequently Asked Questions

HOT! – Is the app compatible with iOS8?

Yes, please update your iPhone by tapping Settings > General > Software Update.

Some additional steps for successful mass texting:
1. Reset your phone.  Sometimes it’s necessary to reset your cellular signal in order to send properly.  Please click and hold the Sleep/On/Off button until you can swipe to turn the iPhone off.  Once phone has completed the shutdown, click again to turn it back on.
2.  Check your settings.  Please turn off “Group Messaging” in the Settings for Messages and make sure the “Send as SMS” option is turned ON.
3.  Make sure you have enough free space in your iPhone’s memory.  The app requires at least 500MB of free space to run properly.
4.  Do not multitask while your messages are sending.

HOT!  With iOS8, I see a white screen and the app appears to freeze.  How do I fix this?

For a group of 100, sometimes iOS8 will take about one minute to launch the screen where you compose your message.  This is not a bug in the software.  The delay is happening with all mass text apps because iOS8 is gathering information about whether the recipients have iMessage available.  You can decrease the wait time by turning off iMessage.

HOT!  I am trying to import a spreadsheet.  I tap and hold on the file, but Mass Text Message is not an option.  What is the problem?

The name of the file must have the ending as “.mtmx”.  That identifies the file as being associated with the Mass Text Message app.  Sometimes, file extensions (.csv) can be hidden or spreadsheet programs can unknowingly add the CSV to the end of the file name, and the name is actually “file.mtmx.csv”.  Please see the links below for help with renaming your files and deleting the CSV from the file name.

For complete instructions, please refer to the “Importing” section of this support web site. 

Please see this link for additional Windows help.  Please see this link for additional Mac help.

I hope these links are helpful.  If you’re using a Mac, the simplest way to change a file name is to find the file in a Finder window and right-click or Control-Tap on the file.  Click on “Get Info” and find the “Name and Extension” section.  Detete the “.csv” and make sure the file name ends with “.mtmx”, then continue with the import instructions.

Additionally, if you have followed all of these instructions and still cannot import the file, you may send your file to the email support address (support at masstextmessage.com) for additional troubleshooting.

HOT!  Does this app allow recipients to reply-all?  I would like to send a message like a BCC email.

Please make the following adjustments based on your needs.

Please adjust the Messages settings to:
iMessage:  ON
MMS:  ON
Group Messaging:  OFF
Send as SMS:  ON

If the recipients are in GREEN TEXT, then your message will be sent like a standard one-to-one text message.

If the recipients are in BLUE TEXT, all of the recipients have iMessage and will be able to see other recipients and their replies in a “chat” format.  To avoid this issue, please (a) turn off iMessage OR (b)  add at least 1 non-iPhone recipient.  The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.

HOT!  How many recipients can I have in a group?

We recommend that you limit your groups to 100 recipients on iOS8.  Our testing has revealed this limit to be a manageable size group for the operating system to handle.  You may turn off Batch Mode.  After tapping on the group to launch a text, it is likely that you will have to wait about a minute before you can compose your SMS message.

I am still using iOS7.  How do I get the app to work properly?

1.  Check your settings. Please open the Settings app and find the Messages section, or tell Siri to “open messages settings”.

Adjust the settings to:

iMessage:  ON
MMS:  ON
Group Messaging:  OFF

Send as SMS:  ON

If all of the recipients have iPhones, the message will be sent as a “Group iMessage” and recipients will be able to see other recipients and their replies.  To avoid this issue, you can turn off iMessage.  You can also avoid this issue by adding atleast 1 non-iPhone recipient

The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.

2.  Make sure your messages do not contain more than 20 recipients (iPhone 5).  The iPhone 4 has a limit of 10 recipients.

If your groups are larger than 20, you can:

A.  Use the Batch Mode feature.  See the next question below.

B.  Divide the group into groups of 20.  I recommend using the “Duplicate a group” feature to make additional copies and delete members of the group

C.  Open the Settings app and find the Messages section.  If you turn iMessage and MMS to OFF, you should be able to send unlimited messages, as the app did on previous operating systems.

3.  Please restart your phone if the messages continue to fail.  A restart will resolve any random errors in the iPhone and reset the signal with your cell provider.  To restart your phone, hold down the top button for a few seconds.  A slide bar will appear to turn off the phone.  Turn it off, wait a few seconds, then hold down the top button until the phone begins booting up (Apple logo appears on the screen).

I am using iOS7 and I have a group that is larger than 20.  What is Batch Mode and how do I use it?

If you have a group larger than 20, batch mode will split up the group automatically into batches of 10 or 20.

To activate this feature, tap the (i) button next to a group larger than 20.  At the top of the screen, you will see a switch for Batch Mode.  Turn on the switch and choose the appropriate batch size.  For the iPhone 5/5s, I recommend 20.  For the iPhone 4/4s, I recommend 10.  To send a text to this group, I recommend tapping the ReadyText button (2nd button from left on the Edit Group screen), then tap the (i) button next to a ReadyText slot.  Type your text and tap Done.  Then tap on that ReadyText.  The text will be pre-populated into each batch, so you only have to press Send for each message.

If you haven’t adjusted your settings, please open the Settings app and find the Messages section.  Adjust the settings to:
iMessage: ON
MMS: ON
Group Messaging:  OFF

If the recipients are in GREEN TEXT, then your message will be sent like a standard one-to-one text message.

If the recipients are in BLUE TEXT, all of the recipients have iMessage and will be able to see other recipients and their replies in a “chat” format.  To avoid this issue, please turn off iMessage.  You can also avoid this issue by adding atleast 1 non-iPhone recipient.  The other settings are irrelevant to mass text messages.  If a Group Messaging option is not present in your settings, then that instruction is irrelevant.

What is the iOS7 Workaround feature?

You shouldn’t need this feature after you update to iOS8.  This feature was designed to help users who continue to experience “message failure” or find that messages are disappearing.  A small minority continue to have problems with the basic sending operations within the Mass Text Message app.  These failures are happening because of bugs in iOS7 and the “In-app SMS” feature of iOS.

If you still cannot send texts or your messages are disappearing without sending, please tap the gear icon on the main screen, select the desired group, then tap the “copy contacts” button at the bottom of the page.  Exit the Mass Text Message app and open the Messages app.  Tap and hold on the “To:” line and Paste the contacts into a new text message.  Compose your text and send the message.  Although this option requires a couple extra steps, it should help you send your messages until Apple can fix the bugs.  The limit of 20 still applies to messages sent from the Messages app, so please turn off iMessage and MMS if you need to send a message to a group larger than 20.

Why am I getting a “No phone number” error when I try to add a contact?  The contact card has a phone number, but the app says it does not.

It appears that a bug involving the Facebook Contacts Sync function is causing this error.  Open the Settings app and scroll down to find the Facebook section.  Turn off the Contacts option below “Allow these apps to use your account:”.

What is the maximum number of recipients in a group?

The application does not limit the number of recipients in a group, but we recommend limiting your groups based on the model of your phone:

iOS8:  We recommend limiting your groups to 100 recipients.

iOS7:  20 recipients

If you have more than the recommended recipients, we recommend separating your list into other groups and using the ReadyText function to save your message for other send-outs.

I purchased the Upgrade for Mass Text Message Basic, but I lost the upgrade when I got a new phone.  What should I do?

If you purchased the app upgrade, you should be able to download the upgrade without paying for it again, as long as you are using the same iTunes account that you used for the original purchase.   iTunes has controls in place that don’t allow you to pay for a purchase twice.  I have communicated with several users who experienced the same thing and were able to download the upgrade without paying for it twice.  Once you upgrade, the ads will disappear and you will be able to create more than one group.

Why can’t I send a picture or video with this app?

iOS7 added the capability to attach pictures and video, which is likely why they added the 20-person limit on texts.   This “In-app MMS” capability is not included in iOS6 or older operating systems.

Does it cost anything to send mass text messages?

Yes, standard text rates and/or data usage apply.  Your cellular carrier will charge you for one SMS for every recipient in your group.  This app utilizes your current text messaging plan.  Although you may have iMessage turned on, the texts are sent via SMS and you will be charged for each text message.

Can I get in trouble with the law for sending unsolicited text messages?

In the USA, the FCC has laws about sending unsolicited commercial text messages.  If the user has not agreed to receive communication from you, you are in violation of the law.  Please consult the FCC web site for more information.

Many other countries have addressed this issue and have passed laws to limit spam and punish those responsible.  The laws in the UK are similar to those in the USA.

From the FCC web site:  “Under the FCC’s rules, texts and commercial email messages may be sent to your mobile phone if you previously agreed to receive them. For texts that are commercial, your consent must be in writing (for example, in an email or letter).”

Connect

If you would like to stay updated on our latest news, please follow these links.